Refund and Returns Policy – SKS Automation

Overview

At SKS Automation, we are committed to providing high-quality CNC machines, laser cutting machines, and industrial equipment to our customers. This Refund and Returns Policy explains the conditions under which returns, replacements, cancellations, and refunds may be considered.

As our products are industrial machines and equipment, each order may involve specific technical configurations, manufacturing, installation, and transportation arrangements. Therefore, return and refund requests are reviewed on a case-by-case basis.

Order Cancellation

• Orders may be cancelled before manufacturing, customization, or dispatch begins, subject to approval by SKS Automation.

• Once manufacturing, customization, or dispatch has started, cancellation may not be possible or may be subject to applicable costs already incurred.

• Any approved refund for a cancelled order will be processed after deducting applicable costs, if any, that were communicated to the customer and are legally permissible.

Please contact our team as soon as possible if you wish to cancel an order.

Returns and Eligibility

Returns are not automatically accepted for CNC machines, fiber laser cutting machines, CO2 laser machines, CNC wood routers, laser marking machines, and other industrial equipment.

A return request may be considered under the following circumstances:

• The product received is materially different from the confirmed order or approved specifications.

• The product has been delivered with significant transit damage, subject to timely notification and supporting evidence.

• The machine has a verified manufacturing defect covered under the applicable warranty or purchase agreement.

• SKS Automation has approved the return in writing.

To request a return, customers must provide the invoice or proof of purchase, order details, photographs or videos where applicable, and a description of the issue.

Customized, made-to-order, installed, or used machinery may not be eligible for return except where required by applicable law or agreed to in writing by SKS Automation.

Please do not dispatch or return any machine without obtaining prior written authorization from SKS Automation.

Refunds

Once a return or refund request has been reviewed, SKS Automation will inform the customer whether the request has been approved or rejected.

If a refund is approved:

• The refund amount and any applicable deductions will be communicated to the customer.

• Refunds will generally be made through the original payment method or another mutually agreed method, subject to applicable payment and banking procedures.

• The processing time will depend on the payment method, bank, and the terms agreed upon for the order.

• Any applicable manufacturing, customization, transportation, installation, or other costs will be handled according to the purchase agreement and applicable law.

Advance payments for customized or made-to-order machines may be subject to the agreed order terms.

Damaged or Defective Products

Customers should inspect the machine and packaging upon delivery, wherever reasonably possible.

If a machine arrives damaged or has a suspected manufacturing defect, please notify SKS Automation promptly and provide supporting photographs, videos, delivery documents, and invoice details.

Our team will assess the issue and determine the appropriate resolution, which may include repair, replacement of affected parts, technical support, or another remedy in accordance with the applicable warranty, purchase agreement, and law.

Warranty and After-Sales Support

SKS Automation provides warranty and after-sales support according to the warranty terms specified in the quotation, invoice, or warranty documentation supplied with the machine.

Warranty coverage may exclude damage caused by improper installation, unauthorized modifications, misuse, accidents, unsuitable operating conditions, or normal wear and tear, subject to the applicable warranty terms and law.

A warranty repair or replacement does not automatically entitle the customer to a full refund.

Exchanges and Replacements

Exchanges or replacements may be considered if a product is verified to be defective, damaged during transit, or supplied incorrectly.

All exchanges and replacements require prior approval from SKS Automation. The resolution will depend on the nature of the issue, product availability, warranty conditions, and applicable law.

Shipping and Transportation

Customers must obtain written return instructions before shipping any machine or component back to SKS Automation.

Responsibility for transportation, packaging, loading, unloading, insurance, and associated costs will be determined according to the confirmed purchase agreement, the reason for the return, and applicable law.

Customers should retain all shipping documents and use an appropriately insured and trackable transport service for high-value machinery.

Refund Processing Time

Approved refunds will be initiated within the timeframe communicated by SKS Automation. The time taken for the funds to appear in the customer’s account may vary depending on the bank or payment service provider.

If you have not received an approved refund within the communicated timeframe, please contact us with your order and payment details.

Policy Exceptions and Applicable Law

This policy does not limit any mandatory rights or remedies available to customers under applicable Indian law. Where a written quotation, invoice, warranty document, or signed purchase agreement contains specific terms for an order, those terms will apply to the extent permitted by law.

SKS Automation reserves the right to update this policy when necessary. Any changes will be published on this page.

Need Help?

For questions about order cancellations, returns, replacements, or refunds, please contact us:

Business Name: SKS Automation
Website: https://sksautomation.in/
Email: sksautomation11@gmail.com
Phone: +91 7727987985

Please include your order number, invoice details, and a description of your concern so our team can assist you efficiently.